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Information for Students

Thank you for choosing to study at Milner School of English. Please read the following information before you start your course: Milner School Terms & Conditions 2016.pdf

Getting to Wimbledon: Milner School can arrange a transfer from the airport to your homestay. Cost: Heathrow £90, Gatwick £100, London City Airport £90, Luton or Stansted - £160. Alternatively, you can follow these directions to help you get to Wimbledon:


To find an address in Wimbledon or London go to: To help you plan your journey on London's public transport system, go to: When using public transport around London, we recommend that students buy an Oystercard. If you wish to purchase an Oystercard before you arrive in London, go to: With an Oystercard, the following charges apply: Single bus fare £1.50. No cash payments. Underground single fare is between £1.50 and £3.30 with an oyster. Cash single £4.90.

Your First Day: you will need to come to Milner School's office on the first floor of our building, at 8.45am, for your level test. During July & August we are busier so you will need to arrive at 8.30am. Classes start at 9.30am every weekday (or 9.10am in July & August). Please bring:


  • Passport-sized photo of yourself (to make your student ID card)
  • Money for textbook (approximately £30)
  • Your passport or ID card
  • Papers confirming your enrolment
  • Pen, pencil & paper

Paying For Your Course: Please pay on or before the first day of your course. Pay by bank transfer, (include all bank charges) cash, credit card (Visa or Mastercard only; add 3% charge) or debit card.

Students Under 18: The minimum age at Milner School is 16 years. (For individual enrolments, Milner School of English adheres to the published minimum age of 16 years old.  For group bookings, Milner School reserves the right to accept students who may be 15 years of age.  Under these circumstances an adult Group Leader accompanies the group) If you are under 18, please read our Information For Parents & Students Under 18 Years Old.

Students With Physical and Learning Difficulties: If you have any difficulty which will affect your stay at Milner School, please contact us in advance. We are able to accept students who have mild mobility problems, but the nature of our school building and accommodation dictates that we are unable to provide adequately for students with certain physical difficulties.

Refund Policy: In order to receive full course and accommodation refund, we require a minimum of 7 days notice, prior to the course starting date. After the course has started, tuition fees are non-refundable. Homestay fees are refundable if 2 weeks' notice is given. No refund is given for non-homestay accommodation, Registration Fee and Accommodation Placement Fee. Cancellation insurance is strongly recommended.

Attendance Rules: You are expected to attend all of your lessons. If you are unable to attend for any reason, please call the school office. If you attend for less than 80% of your course, or if you miss 10 consecutive school days, you will not receive a Milner School Graduation Certificate and it may affect your Visa status. Students should be aware that attendance is recorded at the beginning of the school day.

Holidays: You can have a holiday or break in your course under the following conditions:

  • You must tell the office 5 working days in advance.
  • Course extensions will be given for holidays of one whole week or more.
  • Holidays can only be whole weeks, from Monday to Friday.
  • No refunds will be given for holidays taken – only course extensions.
  • No extensions are given for national holidays or occasional days away.
Course LengthMaximum Holiday Allowed
1-4 weeks No holiday
4-12 weeks 2 weeks
13-23 weeks 4 weeks
24-35 weeks 6 weeks
36+ weeks 8 weeks

Homestay: read Homestay Rules to help you understand about the British way of life and the experience of homestay.

Questions or Problems: If you have problems or questions about your class, your studies, examinations or any other academic matters, ask for ROSITA D'LASSELLE our DIRECTOR OF STUDIES at Reception. If it is about the school, your payment, holidays, local information about Wimbledon or London, general administration or welfare matters, please speak to AMANDA KODAKA our REGISTRAR at Reception. If you are not satisfied, you may then speak to JULIA CLARKE the PRINCIPAL, at Reception. She can also help you with your homestay, other accommodation, general welfare matters or personal problems.

Emergency After Hours Contact Number: 0790 523 3565